Contact Us
Got a question about one of the free spins offers on this site, spotted something that needs updating, or just want to tell us we got a review wrong? This page explains how to reach Canada Casinos and what we can (and can't) help with.
What we can help with
Canada Casinos is an independent site that compares online casinos available across Canadian provinces, with a particular focus on free spins deals and welcome bonuses. We're not a casino ourselves and we don't hold player funds, so there are limits to what we can sort out directly. Where we can genuinely help:
- Corrections to bonus terms, wagering requirements or offer details you've noticed have changed
- Feedback on a review, rating or comparison table you think needs another look
- General questions about how we assess and rank the casinos listed on this site
- Suggestions for casinos or topics you'd like us to cover
- Reports of broken links, outdated information or anything else that looks off
What to contact the casino operator about instead
Some queries need to go straight to the casino brand rather than to us, since we don't manage accounts, process withdrawals or hold any player data. If your question falls into one of these categories, the casino's own support team will be faster and better placed to help:
- Account verification, deposits, withdrawals or delayed payments
- Free spins or bonus funds that haven't been credited to your account
- Login problems, password resets or account closures
- Complaints about a specific game, transaction or customer support interaction
Every casino we list operates its own support channel, usually reachable through live chat or email from within your player account. That team can see your account history, which we never can.
Before you get in touch
A lot of questions we receive are already answered elsewhere on the site. It's worth checking these first:
- If your question is about how bonus wagering, maximum cashout or free spin expiry works in general terms, our guidance on responsible gambling covers the practical side of setting limits and playing safely.
- If you're unsure about the legal basis for reviewing and linking to casinos, or how our editorial process works, our About Us page explains our approach and independence.
- If you want the fine print on how this site operates, including liability and content use, see our Terms and Conditions.
A note on independence
Canada Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides our rankings or ratings, and it has no bearing on how we respond to feedback or corrections. If a reader points out that a listed offer or term is wrong, we check it against the operator's own site and update it regardless of any commercial arrangement.
How we handle your message
When you contact us, tell us as much specific detail as you can — which casino, which offer or page, and what you think should be different. Vague reports take longer to action than specific ones. We read every message that comes in, though we can't guarantee an individual reply to every enquiry, particularly account-specific questions that we've had to redirect to an operator.
We don't offer phone support, live chat, or same-day guarantees on responses. If your matter is time-sensitive — a live bonus expiring, for example — go directly to the casino in question rather than waiting to hear back from us.
Where to go next
If you're still deciding which Canadian casino to try, our ranked list above compares current welcome offers, including free spins packages, across the sites we've reviewed. If you've already read a review and have a follow-up question about it, that's exactly the kind of message worth sending our way.